Artificial Intelligence (AI) is the future of the world, and it will revolutionize our lives as the invention of computers did. The revolution of AI is expanding in every industry, whether it’s telecommunication or hospitality, pharmaceutical or airports.
So what is this AI, and what does it have to offer your restaurant? In simple words, AI is the capability of a machine or computer to think and learn. It’s the idea of developing programs with the capacity to think, respond and learn like humans. In a survey, one in five companies reported they had “incorporated AI in some offerings or processes”.
The industry of hospitality is delving into AI to transform its customer service experience. Here we will review the aspects of AI which will be productive in bringing more business to your restaurant.
AI Is The Future Of Restaurants
The modern world is all about advancements in technology, and AI is the new face of it. The broader spectrum of AI is redefining the hotel industry. It is upgrading and modifying the restaurant industry entirely. All the services provided by restaurants ranging from dine-in, take away, and delivery, can be enhanced with the advancements of AI.
The use of technology in restaurant operations is not something new, but the introduction of AI has made processes more effortless and manageable. Artificial Intelligence analyzes data and helps the restaurant to make decisions as per their requirement. This data analysis is adequate for ordering inventories and adjusting productivity.
Personalization Of Services
Every customer has different likes and dislikes, and if restaurants personalize their services as per customers’ preferences, it would remarkably improve their customer’s experience. In the restaurant, AI reviews data stored in the system regarding the services that the customer had used in the past and accordingly assists them.
Customers spend more when they get personalize experience. In contrast, they frustrates when it’s according to their preference. An enormous amount of data is generated with each food purchase by customers, whether from orders or reviews. Until now, this data was used, but AI has the key to best utilize it to customize their services and personalize each visit of their customer.
AI can turn data into information, giving insights into a customer’s inclination. It can engender recommendations that can help expand new business, extend sales and enhance the customer’s journey.
How To Leverage AI
While I was searching the internet to buy assignments, I came across a few studies concluding AI technologies are establishing everything and facilitating work at every step of the operation. In the restaurant industry, AI is within reach of all, whether small or medium businesses. There are various ways artificial intelligence is impacting hospitality and helping to improve operating practices and procedures.
It can determine upcoming trends with a much higher probability than humans. AI may seem complicated, but in actuality, it’s much more user-friendly. In restaurants, a few categories are generalized as per their application.
1. Robots Are The Face Of AI
It’s quite interesting that many of us have grown up watching science fiction movies where humans fight against rebellious robots. In real life, it’s not the case; robots are playing a significant role in the evolution of AI, and people are excited about it.
They are machines capable of carrying out a series of complex actions simultaneously. In restaurants, they are not only for serving food and greeting guests but can perform long hours of repetitive work with absolute consistency without any complaint.
A decade ago, robot chefs and waiters were in cartoons only, but today they are a reality. As prices are decreasing for robotics machinery, the high pay asked by staff and difficulty in finding chefs, restaurants are looking towards self-cooking kitchens.
The restaurants are connecting advanced technology, i.e., programs, software, robotics and AI, with phenomenal restaurant experiences. These restaurants are proceeding toward revolutionizing AI but have no intention of replacing humans altogether. Human intervention is significant to the intensity of customers’ experience providing outstanding services working together with robots. In modern restaurants, human oversight is minimal, where customers order and eat food cooked and delivered by robots.
2. Chabot’s Interaction
Chatbots are referred to as bots that can communicate with humans. With the evolution of AI, chatbots have become self-learning, thus solving business problems. Chatbots evolve into customer experience; small restaurants are also taking advantage of these messengers. They are becoming more dominant, and the restaurant industry is promoting them as they extend higher and cost-effective customer services.
For restaurants, chatbots can be utilized on various platforms like websites, social media, and restaurant applications. It can interact with customers and can execute tasks with complete efficiency. As restaurants are a service provider industry, reducing flaws will help to minimize bad customer experience and escape mismanagement issues.
In the next few years, chatbots will be the face of restaurants as we create them to interact in a substantial approach. With expeditious advancement in chatbot intelligence, we see the conventional business being reinforced by them answering nearly any customer query instantly. They provide smooth and conducive services across all platforms of the restaurant industry.
3. Services At Kiosks
As technology advances and AI becomes more adaptable, the hospitality industry introduces kiosks to accommodate their product and services. Kiosks also perform pricing and payments helping in reducing the wait time for customers. In this tech-savvy culture, customers look to get served quickly; therefore, unattended kiosks are assisting restaurants in bringing more revenue.
These kiosks bring convenience to restaurants, which means the ease of ordering what they want without any human intervention. Customers are adapting to help themselves at restaurants by placing orders at kiosks and paying for them.
The collective kiosk market is promptly growing, and a vast segment of the market represents kiosks in the restaurant industry. Major fast food chains are making these kiosks for improved and convenient customer experience. Some restaurants have also arranged digital tablets at dining tables so that customers can check the menu, order drinks and make payments.
Kiosks bring several benefits like reducing human error & miscommunication, gathering data to understand customers’ preferences and minimize labor costs. They not only support operators and staff but also make an easy, effortless, and simple experience for a maximum number of customers.
4. Prevailing Mobile Apps
By the end of 2022, the number of smartphone users will reach more than 4.5 billion. That’s a massive number. To exploit these stats, the restaurant industry is also developing its own mobile apps to better engage with its customers. In recent years, the market share of mobile apps in the restaurant industry has grown enormously.
The use of mobile app technology will stimulate restaurants to strengthen their presence in the market and promote their brands online. An increasing number of consumers prefer online mobile apps to order food these days.
I hope the upcoming era and upgraded news will help more in understanding the benefits of artificial intelligence for restaurants. AI provides a comprehensive opportunity for restaurants as it can contribute practical recommendations other than insights. It has great potential in the restaurant industry, and you must search and invest in more innovative ways to serve guests at your restaurants.
Stella Lincoln is currently working as a Customer Care Manager at Crowd Writer. She had previously worked as a Customer Service Representative at Assignment Assistance. Stella has a Bachelor’s degree in Human Resource Management along with Certification in Hospitality Management.